Solutions Engineer

Job Title: Solutions Engineer

Employment Type: Full Time

Location: AZ

Job Posted Date: May 22, 2020

Job Description:
Candidates must have extensive working knowledge of RF Cellular Industry and Mobility Environments such as IoT Routers troubleshooting and configuration, Hotspot enablement technology, and general Handset capabilities.

Familiarity with RF Modules Manufactures (Sierra Wireless, Quectel, Telit, etc) Cellular RF Bands and performance metrics a must.

Working knowledge of Platform Manufactures such as Cradlepoint, Peplink, Airlink, DIGI, Mofi, etc.
Capabilities with Multiple MDM Systems, AirWatch, Samsung Knox, Apple MDM, Codeproof, SOTI, etc.

Expertise with IoT Router Management platforms such as NetCloud, InControl2, AirVantage, Digi Remote Manager, etc.

Conversant in Fleet Tracking, Telematics gathering, Video Surveillance and Remote Monitoring platforms and devices such as Spireon, Geotab, Zephyr, Encore, Ready Wireless, etc.

Knowledge of TCP/UDP, OSI Stack and Static and Dynamic Routing Protocols (BGP, OSPF)

Ability to perform Remote Tier 2/3 support for a variety of Cellular devices in both trouble resolution and configuration support.

Evaluation and feedback on technical aspect of new and existing products with the Executive and Product teams for support in commercialization of Operations processes.

Collaboration with Partners/OEM’s to evaluate their products for inclusion into Hyperion and enable required product changes on an ongoing basis.

Technical support for SMB, Enterprise, Public Sector and Channel Partner teams in sales opportunities to discuss customer requirements and demonstration of products.

Training of Sales team and Partners in various product sets to increase sales capabilities in positioning products.

Position will be a work anywhere environment

Considered a Plus
• Cradlepoint Network Certifications CPCNA, CPCNP, CPCNE
• Peplink Certified Engineer
• Bachelor’s in Information Telecommunications.
• Security Platforms and Wireline Product Knowledge
• Cisco Certifications CCNA, CCNP

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