Quality Manager

Summary: Responsible for the overall direction, coordination, and evaluation of the Quality Department. Carries out supervisory responsibilities in accordance with the Client’s  policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Formulates and maintains quality objectives complementary to corporate policies and goals.
  • Ability to implement and maintain Quality standards for the International Organization of Standardization (ISO 9001:2008)
  • Interprets quality philosophy to key personnel in organization. Acts as the Management Representative and Lead Auditor of the corporate Quality Management System.
  • Develops and initiates standards and methods for inspection, testing, and evaluation.
  • Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
  • Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
  • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
  • Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.
  • Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
  • Develops new approaches to solve problems identified during quality activities.
  • Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
  • Prepares and presents technical and program information to the management team.
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
  • Maintains a working knowledge of government and industry quality codes and standards.
  • Plays active role on quality management teams within organization.
  • Designs and implements quality training programs to key personnel in conjunction with managers
  • Investigates and adjusts customer complaints regarding quality.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Client’s  goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Design software; Development software; Internet software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software; Auditing software including: SA Audit, an auditing program used to collect and report site audits throughout the company.

Other Qualifications

Must be able to travel 60% of the time.

Job Type: Full-time

Experience:

  • Quality/EHS: 5 years (Preferred)
  • Automotive: 5 years (Preferred)

Education:

  • Bachelor’s (Required)

 


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